Returns and Refund Policy

At MyHomeLife, we want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect item, please contact us so we can assist you.

Return Requests

Return requests must be submitted within 30 calendar days of receiving your order.

To request a return, please contact us through our available communication channels and include:

• Order number

• Full name of the purchaser

• Reason for the return

• Photos or videos of the product, when necessary, to verify that it arrived damaged, defective, or incorrect

Once we receive your request, we will review the case and inform you of the next steps if a return is applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, defective, or different from what you ordered, please contact us as soon as possible. We may request photos or videos to verify the condition of the product.

Once the return is approved, we may offer a replacement, an equivalent product, or a refund, depending on the specific situation.

Non-Returnable Items

For hygiene, safety, or product protection reasons, certain items may not be eligible for return once they have been opened, used, or handled.

Custom-made or personalized products are also non-returnable, except in cases where they arrive damaged, defective, or incorrect.

Refunds

When a refund is approved, it will be issued using the same payment method used for the original purchase, unless otherwise agreed.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, MyHomeLife will evaluate the case and determine the appropriate solution.

In other cases, return shipping costs may be the responsibility of the customer.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order’s processing and shipping status.

If the order has already been processed or shipped, we may not be able to cancel it, and the return process will need to be followed instead.

Contact

If you have any questions about returns or refunds, you can contact us through the contact information available on our online store.

MyHomeLife reserves the right to review each return request based on the product characteristics and the circumstances of each order.